About Us‎ > ‎


Naples, FL 34108
407.738.8445 (Cell)
Email: beckybrooksthewriter@yahoo.com
Web Site: www.professionalwritingservices.com


  •  Located in Naples, Florida from November until April and in the Detroit area from May until October
  •  21 years of experience working in information technology, including software development and quantitative analytics, medical and automotive manufacturing,   electrical, mechanical, and chemical engineering
  •  21 years of technical writing at various large corporations, including audit documentation for ISO, FDA, PCI, and Sarbanes Oxley (SOX)
  •  7 years of experience working remotely on projects and accessing corporate systems in a Citrix environment while speaking with co-workers and clients on the   phone, through email, video conferencing, and instant messaging in the United States and Europe
  •  Highly skilled in the areas of software development lifecycle (SDLC), API, and database documentation, corporate website design, collaboration and analysis,   technology research, and directory structure management 
  •  Familiar with the following programming languages: JavaScript, SAS, Python, Java,C++, Embedded-C, and Swift, or Objective-C
  •  Letters of recommendation (2000-2008) from Baxter Healthcare, Key Bank Corporation, Lear Corporation, and Ford Motor Company 
  •  Extensive knowledge of MS Office 2010-365, MS Windows XP, 7, 8, 10, Visio 2003-365
  •  MS Outlook 2010-365, MS Lync, Lotus Notes, Lotus Sametime, PVCS, MS SharePoint
  •  Adobe Dreamweaver, Photoshop, Illustrator, FrameMaker, InDesign CS3, Captivate, SNAGIT, Camtasia Studio, MadCap Flare, and  RoboHELP HTML
  •  Microsoft Certified SharePoint Collection Administrator (SCA) for corporate website

 TECHNICAL WRITER – 1998 to Present 

 05/2001 – Present Professional Writing Services, Sole Proprietor 

  •  Designing of websites, blogs, and technical documentation
  •  Customers include large corporations and small businesses
  •  Website with writing samples: www.professionalwritingservices.com
  •  Building, creating content, and updating websites with the use of HTML, MS Office 2010-365, Google websites, Google Docs, and Dreamweaver 
  •  Estimating the cost of projects and providing estimates to customers
  •  Invoicing customers for payment on services rendered
  •  Video conferencing with Zoom and WebEx to work on projects remotely in the
  •  United States and in Europe
  •  Clients have included Johnson Controls, Lear Corporation, SKF Corporation, WellCare, Inc., Chico’s FAS, Peer1 Hosting, Dobson & Bennett IT Consulting,   Genesis Healing Center, CREW Clean Renewable Energy Worldwide, ACI Worldwide, Inc., and First Mortgage Company, Inc. 

 08/2015 – 11/2018 Senior Technical Writer, Wells Fargo Corporation

  •  Created and revised model development documentation for quantitative analysts
  •  Designed corporate websites to enhance employee training
  •  Maintained model inventory and updating software model databases 
  •  Managed and organized information critical to the development of models across five lines of business
  •  Updated content for database processes with the use of MS Office and MS Visio
  •  Designed templates and created API application process documentation for the SQL, DB2, and Oracle database processes with MS Visio and MS Office
  •  Increased familiarity with the following programming languages: JavaScript, SAS, Python, Java, COBOL, Web Methods, C++, and Embedded-C
  •  Researched web application interaction with the JAVA and COBOL programming languages, Web Methods, DB2 database, and WebSphere to provide   documentation 
  •  Interviewed SMEs and observed systems to create user, functional, and software requirement specification documentation
  •  Authored and assembled content for quantitative analytics, including model development, implementation and use, validation activities, governance, and controls   over the model risk management process
  •  Reviewed functional specifications and researched products for a variety of systems to create effective end user documentation
  •  Functioned closely with project, quality managers, and quantitative analytic consultants to meet deadlines for software releases and insure quality of   documentation 
  •  Maintained and provided access to SharePoint site as certified Site Collection Administrator

 06/2008 – 03/2009 Technical Writer, Kelly Services, Baxter Healthcare, Largo, FL 

  •  Created and revised existing documentation for the software development cycle, including software functional technical specifications, test plans, and software   requirements specifications
  •  Increased knowledge of the following programming languages: Java, C++, Embedded-C
  •  Interviewed SMEs to verify documentation content to produce clear and efficient documentation for appropriate audiences 
  •  Edited and developed IT training videos for DOORS with SNAGIT, Camtasia Studio, and MadCap Flare
  •  Organized directory structures and archived documentation in MS SharePoint and PVCS
  •  Updated processes and technologies for web sites applying Dreamweaver
  •  Designed templates and created module specifications with the use of MS Office
  •  2010, MS Visio 2010, Adobe Acrobat and SNAGIT 
  •  Created system manager user guides, new release, installation, training, and
  •  administration guides with MS Office and RoboHelp HTML 
  •  Revised standard operating procedures utilizing Crystal Reports
  •  Created end user manuals for new products with FrameMaker, InDesign, and Photoshop
  •  Created traceability matrices, release notes, issue lists, software validation and risk management documentation


   Madonna University, Livonia, Michigan, May 2001

   Bachelor’s degree in Professional and Technical Writing 

   Associates degree in English/Journalism, December 1999


   Award of Excellence from Madonna University for writing a report on product development focusing on I-DEAS software from SDRC with the use of Microsoft Office and       the Internet

   Best of Naples Award: Professional Writing Services was selected for the Best of Naples Award in the Marketing Consultants category by the Naples Award Program     in November 2019

For a PDF file of this resume, please click below.

Copyright © 2020  Becky Brooks, 407.738.8445

www.professionalwritingservices.com  Naples, FL

Becky L. Brooks,
Dec 9, 2020, 9:53 AM