Naples, FL 34108

407.738.8445 (Cell)


Web Site:


  • Located in Naples, Florida from November until April and in the Detroit area from May until October

  • 25 years of experience working in information technology, including software development, quantitative analytics, medical and automotive manufacturing, electrical, mechanical, and chemical engineering

  • 25 years of technical writing at various large corporations, including audit documentation for ISO, FDA, PCI, and Sarbanes Oxley (SOX)

  • 10 years of experience working remotely on projects and accessing corporate systems while speaking with co-workers and clients on the phone, through email, video conferencing, and instant messaging in the United States and Europe

  • Highly skilled in the areas of software development lifecycle (SDLC), API and database documentation, corporate website design, collaboration and analysis, technology research, directory structure management, and project management

  • Familiar with the following programming languages: JavaScript, SAS, Python, Java, C++, Embedded-C, and Swift, or Objective-C

  • Letters of recommendation (2000-2008) from Baxter Healthcare, Key Bank Corporation, Lear Corporation, and Ford Motor Company

  • Extensive knowledge of MS Office 2010-365, MS Windows XP, 7, 8, 10, Visio 2003-365, MS Outlook 2010-365, MS Lync, Lotus Notes, Lotus Sametime, PVCS, JIRA, MS SharePoint

  • Adobe Dreamweaver, Photoshop, Illustrator, FrameMaker, InDesign CS3, Captivate, SNAGIT, Camtasia Studio, MadCap Flare, and RoboHELP HTML

  • Microsoft Certified SharePoint Collection Administrator (SCA) for corporate website

TECHNICAL WRITER – 1998 to Present

05/2001 – Present Professional Writing Services, Sole Proprietor

  • Designing of websites, blogs, and technical documentation

  • Website with writing samples:

  • Building, creating content, and updating websites with the use of HTML, MS Office 2010-365, Google websites, Google Docs, and Dreamweaver

  • Invoicing customers for payment on services rendered

Clients include Lear Corporation, Johnson Controls, PUSH Innovation (Amazon Web Service Supplier), SKF Corporation, WellCare, Inc., Chico’s FAS, Peer1 Hosting, Dobson & Bennett IT Consulting, Genesis Healing Center, CREW Clean Renewable Energy Worldwide, ACI Worldwide, Inc., and First Mortgage Company, Inc.

10/2021Present Senior Technical Writer, Hollister Staffing, FIS

  • Assisting project managers with organizing tasks for the successful migration of large scale global banking platforms

  • Creating Visio flowcharts to provide project plans and data process flow information to stakeholders

  • Authoring and assembling solution design documents in MS Word, embedding Visio flowcharts and screen shots within documents for high profile projects

08/2015 – 11/2018 Senior Technical Writer, Wells Fargo Corporation

  • Created and revised model development documentation for quantitative analysts

  • Designed corporate websites to enhance employee training

  • Maintained model inventory and updating software model databases

  • Managed and organized information critical to the development of models across five lines of business

  • Updated content for database processes with the use of MS Office and MS Visio

  • Designed templates and created API application process documentation for the SQL, DB2, and Oracle database processes with MS Visio and MS Office

  • Increased familiarity with the following programming languages: JavaScript, SAS, Python, Java, COBOL, Web Methods, C++, and Embedded-C

  • Researched web application interaction with the JAVA and COBOL programming languages, Web Methods, DB2 database, and WebSphere to provide documentation

  • Interviewed SMEs and observed systems to create user, functional, and software requirement specification documentation

  • Authored and assembled content for quantitative analytics, including model development, implementation and use, validation activities, governance, and controls over the model risk management process

  • Reviewed functional specifications and researched products for a variety of systems to create effective end user documentation

  • Functioned closely with project, quality managers, and quantitative analytic consultants to meet deadlines for software releases and insure quality of documentation

  • Maintained and provided access to SharePoint site as certified Site Collection Administrator

06/2008 – 03/2009 Technical Writer, Kelly Services, Baxter Healthcare, Largo, FL

  • Created and revised existing documentation for the software development cycle, including software functional technical specifications, test plans, and software requirements specifications

  • Increased knowledge of the following programming languages: Java, C++, Embedded-C

  • Interviewed SMEs to verify documentation content to produce clear and efficient documentation for appropriate audiences

  • Edited and developed IT training videos for DOORS with SNAGIT, Camtasia Studio, and MadCap Flare

  • Organized directory structures and archived documentation in MS SharePoint and PVCS

  • Updated processes and technologies for web sites applying Dreamweaver

  • Designed templates and created module specifications with the use of MS Office 2010, MS Visio 2010, Adobe Acrobat and SNAGIT

  • Created system manager user guides, new release, installation, training, and administration guides with MS Office and RoboHelp HTML

  • Revised standard operating procedures utilizing Crystal Reports

  • Created end user manuals for new products with FrameMaker, InDesign, and Photoshop

  • Created traceability matrices, release notes, issue lists, software validation and risk management documentation


Madonna University, Livonia, Michigan, May 2001

  • Bachelor’s degree in Professional and Technical Writing

  • Associates degree in English/Journalism, December 1999


Award of Excellence from Madonna University for writing a report on product development focusing on I-DEAS software from SDRC with the use of Microsoft Office and the Internet

Best of Naples Award: Professional Writing Services was selected for the Best of Naples Award in the Marketing Consultants category by the Naples Award Program in November 2019

For a PDF file of this resume, please click below.

Copyright © 2022 Becky Brooks, 407.738.8445 Naples, FL