Resume

BECKY LYNN BROOKS

Naples, FL 34108

407.738.8445 (Cell)

Email: beckybrooksthewriter@yahoo.com

Web Site: www.professionalwritingservices.com    

QUALIFICATIONS SUMMARY:

• Located in Naples, Florida from November until April and in the Detroit area from May until October

• 25 years of experience working in information technology, including software development, quantitative analytics, medical and automotive manufacturing, electrical, mechanical, and chemical engineering

• 25 years of technical writing at various large corporations, including audit documentation for ISO, FDA, PCI, and Sarbanes Oxley (SOX)

• 10 years of experience working remotely on projects and accessing corporate systems while speaking with co-workers and clients on the phone, through email, video conferencing, and instant messaging in the United States and Europe

• Highly skilled in the areas of software development lifecycle (SDLC), API and database documentation, corporate website design, collaboration and analysis, technology research, directory structure management, and project management

• Familiar with the following programming languages: JavaScript, SAS, Python, Java, C++, Embedded-C, and Swift, or Objective-C

• Letters of recommendation (2000-2008) from Baxter Healthcare, Key Bank Corporation, Lear Corporation, and Ford Motor Company

• Extensive knowledge of MS Office 2010-365, MS Windows XP, 7, 8, 10, Visio 2003-365, MS Outlook 2010-365, MS Lync, Lotus Notes, Lotus Sametime, PVCS, JIRA,Confluence, MS SharePoint

• Adobe Dreamweaver, Photoshop, Illustrator, FrameMaker, InDesign CS3, Captivate, SNAGIT, Camtasia Studio, MadCap Flare, and RoboHELP HTML

• Microsoft Certified SharePoint Collection Administrator (SCA) for corporate website

 TECHNICAL WRITER – 1998 to Present 

 05/2001 – Present Professional Writing Services, Sole Proprietor

• Designing of websites, blogs, and technical documentation

• Website with writing samples: www.professionalwritingservices.com

• Building, creating content, and updating websites with the use of HTML, MS Office 2010-365, Google websites, Google Docs, and Dreamweaver

• Invoicing customers for payment on services rendered

Clients include Lear Corporation, Johnson Controls, PUSH Innovation (Amazon Web Service Supplier), SKF Corporation, WellCare, Inc., Chico’s FAS, Peer1 Hosting, Dobson & Bennett IT Consulting, Genesis Healing Center, CREW Clean Renewable Energy Worldwide, ACI Worldwide, Inc., and First Mortgage Company, Inc. 

01/2023 – 10/2023 Technical Writer/Business Analyst, Randstad USA, Cigna

• Creating process work flows in Visio with the business, developers, and stakeholders

• Assisting in writing requirements and use cases for NGE (Next Generation Engine) system based on integration with Terra Data, SQL, and Oracles databases

• Writing user stories and creating process work flows in Confluence and MadCap Flare

• Managing projects in Jira, using Kanban, Backlog, and Epic boards

• Creating documentation for the PDR Pricing Deposition, PServe (UI database), and NGE (Next Generation Engine - Pricing Engine)

• Proofing and formatting client letters and dynamic, automated forms with Adobe LiveCycle

 10/2021 – Present  Senior Technical Writer, Hollister Staffing, FIS

• Assisting project managers with organizing tasks for the successful migration of large scale global banking platforms

• Creating Visio flowcharts to provide project plans and data process flow information to stakeholders

• Authoring and assembling solution design documents in MS Word, embedding Visio flowcharts and screen shots within documents for high profile projects              

 08/2015 – 11/2018  Senior Technical Writer, Wells Fargo Corporation

• Created and revised model development documentation for quantitative analysts

• Designed corporate websites to enhance employee training

• Maintained model inventory and updating software model databases 

• Managed and organized information critical to the development of models across five lines of business

• Updated content for database processes with the use of MS Office and MS Visio

• Designed templates and created API application process documentation for the SQL, DB2, and Oracle database processes with MS Visio and MS Office

• Increased familiarity with the following programming languages: JavaScript, SAS, Python, Java, COBOL, Web Methods, C++, and Embedded-C

• Researched web application interaction with the JAVA and COBOL programming languages, Web Methods, DB2 database, and WebSphere to provide documentation 

• Interviewed SMEs and observed systems to create user, functional, and software requirement specification documentation

• Authored and assembled content for quantitative analytics, including model development, implementation and use, validation activities, governance, and controls over the model risk  management process

• Reviewed functional specifications and researched products for a variety of systems to create effective end user documentation

• Functioned closely with project, quality managers, and quantitative analytic consultants to meet deadlines for software releases and insure quality of  documentation 

• Maintained and provided access to SharePoint site as certified Site Collection Administrator

 06/2008 – 03/2009 Technical Writer, Kelly Services, Baxter Healthcare, Largo, FL 

• Created and revised existing documentation for the software development cycle, including software functional technical specifications, test plans, and software requirements specifications

• Increased knowledge of the following programming languages: Java, C++, Embedded-C

• Interviewed SMEs to verify documentation content to produce clear and efficient documentation for appropriate audiences 

• Edited and developed IT training videos for DOORS with SNAGIT, Camtasia Studio, and MadCap Flare

• Organized directory structures and archived documentation in MS SharePoint and PVCS

• Updated processes and technologies for web sites applying Dreamweaver

• Designed templates and created module specifications with the use of MS Office 2010, MS Visio 2010, Adobe Acrobat and SNAGIT 

• Created system manager user guides, new release, installation, training, and administration guides with MS Office and RoboHelp HTML 

• Revised standard operating procedures utilizing Crystal Reports

• Created end user manuals for new products with FrameMaker, InDesign, and Photoshop

• Created traceability matrices, release notes, issue lists, software validation and risk management documentation

EDUCATION: 

Madonna University, Livonia, Michigan, May 2001

• Bachelor’s degree in Professional and Technical Writing

• Associates degree in English/Journalism, December 1999

AWARDS AND ACHIEVEMENTS:

Award of Excellence from Madonna University for writing a report on product development focusing on I-DEAS software from SDRC with the use of Microsoft Office and the Internet

Best of Naples Award: Professional Writing Services was selected for the Best of Naples Award in the Marketing Consultants category by the Naples Award Program in November 2019

For a PDF file of this resume, please click below.

Copyright © 2024  Becky Brooks, 407.738.8445

www.professionalwritingservices.com  Naples, FL