Resume

BECKY LYNN BROOKS

Naples, FL 34108

407.738.8445 (Cell)

Email: beckybrooksthewriter@yahoo.com

Web Site: www.professionalwritingservices.com    

QUALIFICATIONS SUMMARY:

• 25 years of experience working in information technology, including software development, quantitative analytics, medical and automotive manufacturing, electrical, mechanical, and chemical engineering

• 25 years of technical writing and business analysis at large corporations, including audit documentation for ISO, FDA, PCI, and Sarbanes Oxley (SOX)

• 10 years of experience working remotely on projects and accessing corporate systems while speaking with co-workers and clients on the phone, through email, video conferencing, and instant messaging in the United States and Europe

• Highly skilled in the areas of software development lifecycle (SDLC), API and database documentation, corporate website design, collaboration and analysis, technology research, directory structure management, and project management

• Familiar with the following programming languages: JavaScript, SAS, Python, Java, C++, Embedded-C, and Swift, or Objective-C

• Letters of recommendation from Baxter Healthcare, Key Bank Corporation, Lear Corporation, and Ford Motor Company

• Extensive knowledge of MS Office 2010-365, MS Windows 10, Visio 2003-365, MS Outlook 2010-365, MS Lync, Lotus Notes, Lotus Sametime, PVCS, JIRA, Confluence, MS SharePoint

• Adobe Dreamweaver, Photoshop, Illustrator, FrameMaker, InDesign CS3, Captivate, SNAGIT, Camtasia Studio, MadCap Flare, and RoboHELP HTML

• Microsoft Certified SharePoint Collection Administrator (SCA) for corporate website

• Primarily located in Naples, Florida from November until April and in the Detroit area from May until October

 TECHNICAL WRITER – 1998 to Present 

 05/2001 – Present Professional Writing Services, Sole Proprietor

• Designing of websites, blogs, proposals, contracts, business articles, web based forms, and technical documentation

• Website with writing samples: www.professionalwritingservices.com

• Building, creating content, and updating websites with the use of HTML, MS Office 2010-365, Google websites, Google Docs, and Dreamweaver

• Invoicing customers for payment on services rendered

• Providing business networking and social media consultations to small business owners

Clients include Lear Corporation, Johnson Controls, PUSH Innovation (Amazon Web Service Supplier), SKF Corporation, Steris Corporation, WellCare, Inc., Chico’s FAS, Peer1 Hosting, Dobson & Bennett IT Consulting, Genesis Healing Center, CREW Clean Renewable Energy Worldwide, ACI Worldwide, Inc., and First Mortgage Company, Inc. 

01/2023 – 10/2023 Technical Writer/Business Analyst, Randstad USA, Cigna

• Created process work flows in Visio with the business, developers, and stakeholders

• Assisted in writing requirements and use cases for NGE (Next Generation Engine) system based on integration with Terra Data, SQL, and Oracles databases

• Generated user stories and designed process work flows in Confluence and MadCap Flare

• Managed projects in Jira using Kanban, Backlog, and Epic boards

• Created documentation for the PDR Pricing Deposition, PServe (UI database), and NGE (Next Generation Engine - Pricing Engine)

• Proofed and formatted client letters and dynamic, automated forms with Adobe LiveCycle

 10/2021 – Present  Senior Technical Writer, Hollister Staffing, FIS

• Assisted project managers with organizing tasks for the successful migration of large scale global banking platforms

• Created Visio flowcharts to provide project plans and data process flow information to stakeholders

• Authored and assembled solution design documents in MS Word, embedding Visio flowcharts and screen shots within documents for high profile projects              

 08/2015 – 11/2018  Senior Technical Writer, Wells Fargo Corporation

• Created and revised model development documentation for quantitative analysts

• Designed corporate websites to enhance employee training

• Maintained model inventory and updating software model databases 

• Managed and organized information critical to the development of models across five lines of business

• Updated content for database processes with the use of MS Office and MS Visio

• Designed templates and created API application process documentation for the SQL, DB2, and Oracle database processes with MS Visio and MS Office

• Increased familiarity with the following programming languages: JavaScript, SAS, Python, Java, COBOL, Web Methods, C++, and Embedded-C

• Researched web application interaction with the JAVA and COBOL programming languages, Web Methods, DB2 database, and WebSphere to provide documentation 

• Interviewed SMEs and observed systems to create user, functional, and software requirement specification documentation

• Authored and assembled content for quantitative analytics, including model development, implementation and use, validation activities, governance, and controls over the model risk management process

• Reviewed functional specifications and researched products for a variety of systems to create effective end user documentation

• Functioned closely with project, quality managers, and quantitative analytic consultants to meet deadlines for software releases and insure quality of  documentation 

• Maintained and provided access to SharePoint site as certified Site Collection Administrator (SCA)

 06/2008 – 03/2009 Technical Writer, Kelly Services, Baxter Healthcare, Largo, FL 

• Created and revised existing documentation for the software development cycle, including software functional technical specifications, test plans, and software requirements specifications

• Increased knowledge of the following programming languages: Java, C++, Embedded-C

• Interviewed SMEs to verify documentation content to produce clear and efficient documentation for appropriate audiences 

• Edited and developed IT training videos for DOORS with SNAGIT, Camtasia Studio, and MadCap Flare

• Organized directory structures and archived documentation in MS SharePoint and PVCS

• Updated processes and technologies for web sites applying Dreamweaver

• Designed templates and created module specifications with the use of MS Office 2010, MS Visio 2010, Adobe Acrobat and SNAGIT 

• Created system manager user guides, new release, installation, training, and administration guides with MS Office and RoboHelp HTML 

• Revised standard operating procedures utilizing Crystal Reports

• Created end user manuals for new products with FrameMaker, InDesign, and Photoshop

• Created traceability matrices, release notes, issue lists, software validation and risk management documentation

EDUCATION: 

Madonna University, Livonia, Michigan, May 2001

• Bachelor’s degree in Professional and Technical Writing

• Associates degree in English/Journalism, December 1999

AWARDS AND ACHIEVEMENTS:

Award of Excellence from Madonna University for writing a report on product development focusing on I-DEAS software from SDRC with the use of Microsoft Office and the Internet

Best of Naples Award: Professional Writing Services was selected for the Best of Naples Award in the Marketing Consultants category by the Naples Award Program in November 2019

For a PDF file of this resume, please click below.

Copyright © 2025  Becky Brooks, 239.919.8341

www.professionalwritingservices.com  Naples, FL